Terms & Conditions / Privacy Policy

SHIPPING TERMS & CONDITIONS

If you have any questions about shipping you can reach us at sales@watsonsofstratford.com

Shipping Rates

After preparing your order we will use the best shipping rate then contact you for payment. Our shipping rates are calculated directly by shipify based on the weight and volume of your order.

Store Pick Up

For local customers …If you would like to collect in person. You will need to fill in your address along with your billing information, but you will be offered a “Collect in Person-Free” option on the next step. We will notify you within 24 hours to let you know when your items will be ready for pick up.

Item Availability

We try to update our site regularly but items shown may not be currently available.

Prices

All prices are in Canadian dollars.

Customer Service

Customers may contact us at any time prior to or after placing an order by contacting at sales@watsonsofstratford.com

Phone Orders

Feel free to contact our sales staff at 519-273-1790 if you wish to order by phone.

Forms of Payment

We accept VISA and MASTERCARD.

Method of Delivery

Watson’s uses CANPAR and UPS if you would like an alternative delivery service please contact us. Reasonable same day courier services are available for local deliveries please complete order using collect in person and call us to arrange a delivery.

Email Confirmation

You will receive an email confirmation from Watson’s itemizing the details of your order. Please review your confirmation immediately and contact us with any errors. If you do not receive a confirmation please check your spam mail or contact us at sales@watsonsofstratford.com

Holiday Shipping Schedule

We will notify customers of any potential holiday related delays due to oversubscribed postal services. During the Christmas period, delays are expected.

Insurance

We offer the option to add insurance to your order. If you choose this option, a signature will be required upon delivery, unless your delivery address is a PO Box. If the delivery address is not attended at the time that delivery is attempted, there may be a re-delivery fee. If the delivery address is a PO Box you will be required to sign and collect the delivery.

Damages

Please contact us immediately to report any defects or damages in shipping. Please contact us by email at sales@watsonsofstratford.com and include a photograph of the damaged product. Please retain all damaged items and packaging until you are advised to return or discard.

Refunds and Returns

We want you to be happy with your purchase, but in the rare instance that you are not satisfied with your purchase, we will accept returns and issue a refund or store credit.

In the event that you need to return an item, you must first notify us by email at sales@watsonsofstratford.com for approval, at which time you will receive the return address and authorization number.

Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. Items must be returned in unused condition in their original packaging and must be returned within 14 days of the original order date.

Returns received without a return authorization number will not be recognized.

If you need to return an item due to error on the part of Watson’s, we will apologize profusely and send out a replacement at our expense after the incorrect shipment is returned. Incorrect delivery address/returned parcels If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.

We cannot accept returns on items that have been special ordered

Please send any returns to:

Watson’s Chelsea Bazaar, 84 Ontario St., Stratford, Ontario N5A 3H2

Privacy Policy for Watson’s Chelsea Bazaar

Effective Date: October 8, 2024

At Watson’s Chelsea Bazaar (referred to as “we,” “our,” or “us”), accessible from watsonsofstratford.com (the “Website”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).

By using our Website, you consent to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.

1. Data Controller Information

Business Name: Watson’s Chelsea Bazaar
Website: watsonsofstratford.com
Email: sales@watsonsofstratford.com
Address: 84 Ontario Street, Stratford, Ontario N5A 3H2

We are the data controller responsible for your personal information collected on this Website.

2. Data Collection

We collect different types of personal data from you for various purposes, including improving our services and ensuring a positive customer experience.

2.1. Types of Data Collected

Personal Identification Information: Name, email address, postal address, phone number, payment details, and billing information.
Transactional Data: Purchase history, product preferences, and order details.
Technical Data: IP address, browser type, time zone settings, operating system, and usage patterns from your interactions with the Website.
Marketing and Communication Data: Your preferences for receiving marketing materials and communication from us.

2.2. Methods of Data Collection

Direct Interactions: You provide personal data when creating an account, making purchases, filling out forms, subscribing to newsletters, or contacting us.
Automated Technologies: As you interact with our Website, we may automatically collect Technical Data through cookies, server logs, and similar technologies.

3. Purpose of Data Collection and Usage

We only process your personal data when necessary and for specific purposes, which may include:

Processing Transactions: Fulfilling your orders, processing payments, and providing customer support.
Account Management: Maintaining your user account and ensuring the security of your information.
Marketing and Promotional Communications: With your consent, sending you newsletters, promotions, and special offers tailored to your preferences.
Improvement of Services: Analyzing usage data to improve our Website, products, and customer experience.
Legal Obligations: Complying with legal, regulatory, and tax obligations.

4. Data Storage and Retention

We store your personal data securely using industry-standard practices to protect it from unauthorized access, disclosure, or loss. Your data will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Customer Accounts: Data related to your account will be retained until you delete your account or request erasure.
Transactional Data: Purchase and payment information is kept for the period necessary to fulfill contractual and legal obligations (e.g., accounting, tax compliance).
Marketing Preferences: Retained until you unsubscribe or opt-out of marketing communications.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share your data with third parties in the following circumstances:

Service Providers: Third-party companies that help us run our business (e.g., payment processors, shipping partners, IT support) who are contractually bound to protect your information.
Legal Compliance: If required by law or in response to valid legal requests, we may disclose your data to regulatory bodies or government authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the involved third party.

6. International Data Transfers

As a Canadian-based company, your personal data may be processed in countries outside of your country of residence, including countries outside of the European Economic Area (EEA). Whenever we transfer personal data out of the EEA, we ensure a similar degree of protection by implementing appropriate safeguards such as contractual clauses.

7. Data Security

We use technical and organizational measures to protect your personal data from unauthorized access, alteration, or destruction. This includes:

Encryption: Data transmitted through our Website is encrypted using SSL (Secure Socket Layer) technology.
Access Controls: Limiting access to personal data to authorized employees and service providers.
Security Audits: Regularly reviewing and updating our security practices.

8. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal data:

Right to Access: You may request access to the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You can ask us to limit the processing of your personal data in specific circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for direct marketing purposes.
Right to Withdraw Consent: If we rely on your consent to process your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at sales@watsonsofstratford.com.

9. Cookies Policy

Our Website uses cookies to enhance your browsing experience and collect information about how you use our services.

9.1. Types of Cookies:

Essential Cookies: Necessary for the functionality of the Website (e.g., shopping cart, user login).
Analytics Cookies: Used to understand how visitors interact with the Website and improve performance.
Marketing Cookies: Enable personalized advertisements based on your browsing history.

You can manage your cookie preferences or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

10. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. Please review the privacy policies of those third parties before providing them with any personal data.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. The updated Privacy Policy will take effect immediately upon posting.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: sales@watsonsofstratford.com
Address: 84 Ontario Street, Stratford, Ontario N5A 3H2

By continuing to use our Website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Terms / Privacy Policy