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Terms / Privacy Policy

Terms & Conditions / Privacy Policy

SHIPPING TERMS & CONDITIONS 

If you have any questions about shipping you can reach us at [email protected]

Shipping Rates

After preparing your order we will use the best shipping rate then contact you for payment. Our shipping rates are calculated directly by shipify based on the weight and volume of your order.

Store Pick Up

For local customers …If you would like to collect in person. You will need to fill in your address along with your billing information, but you will be offered a “Collect in Person-Free” option on the next step. We will notify you within 24 hours to let you know when your items will be ready for pick up. 

Item Availability

We try to update our site regularly but items shown may not be currently available.

Prices

All prices are in Canadian dollars.

Customer Service

Customers may contact us at any time prior to or after placing an order by contacting at [email protected]

Phone Orders

Feel free to contact our sales staff at 519-273-1790 if you wish to order by phone.

Forms of Payment

We accept VISA and MASTERCARD.

Method of Delivery

Watson’s uses CANPAR and UPS if you would like an alternative delivery service please contact us.  Reasonable same day courier services are available for local deliveries please complete order using collect in person and call us to arrange a delivery.

Email Confirmation

You will receive an email confirmation from Watson’s itemizing the details of your order. Please review your confirmation immediately and contact us with any errors. If you do not receive a confirmation please check your spam mail or contact us at [email protected]

Holiday Shipping Schedule

We will notify customers of any potential holiday related delays due to oversubscribed postal services. During the Christmas period, delays are expected.

Insurance

We offer the option to add insurance to your order. If you choose this option, a signature will be required upon delivery, unless your delivery address is a PO Box. If the delivery address is not attended at the time that delivery is attempted, there may be a re-delivery fee. If the delivery address is a PO Box you will be required to sign and collect the delivery.

Damages

Please contact us immediately to report any defects or damages in shipping. Please contact us by email at [email protected] and include a photograph of the damaged product. Please retain all damaged items and packaging until you are advised to return or discard. 

Refunds and Returns

We want you to be happy with your purchase, but in the rare instance that you are not satisfied with your purchase, we will accept returns and issue a refund or store credit.

In the event that you need to return an item, you must first notify us by email at [email protected] for approval, at which time you will receive the return address and authorization number. 

Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.  Items must be returned in unused condition in their original packaging and must be returned within 14 days of the original order date. 

Returns received without a return authorization number will not be recognized. 

If you need to return an item due to error on the part of Watson’s, we will apologize profusely and send out a replacement at our expense after the incorrect shipment is returned.  Incorrect delivery address/returned parcels If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.

We cannot accept returns on items that have been special ordered

Please send any returns to:

Watson’s Chelsea Bazaar, 84 Ontario St., Stratford, Ontario N5A 3H2

Privacy Policy

Watson’s Chelsea Bazaar is committed to respecting the privacy of individuals and recognizes a need for the appropriate management and protection of any personal information that you agree to provide to us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.